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How it Works

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Send it off when you can

Return Policy

We Stand Behind Our Shades 100% with Free Returns

All items except Prescription shades and glasses include completely Free Returns on all orders. That means free shipping both ways and a full cash refund once we receive your shades back if they do not work for any reason within 30 days of purchase. All products and accessories are eligible to return except for mystery pairs, any free pair or other item added as part of a promotion, and Prescription/Rx orders. Upgraded shipping fees are non-refundable.

International Returns: the policy above applies to all international returns also including free return shipping and full refund of the purchase price when our team is contacted within 30 days of purchase. International shipping fees from original purchase, including all customs/duties/taxes/fees are not able to be reimbursed. Once we receive all products back in original condition, our team will issue a full refund of the purchase price less the cost of your original shipping charge.

What if My Shady Rays Don't Fit?

No worries! You are covered under our Sure-Fit plan with every purchase (US orders only). Simply process a return here and use the instant credit voucher to purchase another pair or email and our team will help you with an even exchange for a new pair. Our Fit Specialists will advise on the best style for you and we will pay shipping back and forth multiple times if that is what you’d like to make sure we get you a pair that fits just right.

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